Understanding your patient's concerns and satisfaction after coming to your clinic is an essential step in optimizing your practice. One way of gathering this information is through patient satisfaction surveys. The benefits of the survey lie in implementing patient feedback to improve your practice and patient experience. Finding ways to incorporate your patient satisfaction survey data into NextGen EHR and NextGen EPM is crucial in today's healthcare system. This is because while a vast number of clinics have an EMR or EHR system, they are not using it to its full extent. Some may feel that patient surveys are not essential to advancing patient care and the patient experience, but understanding the following strategies proves otherwise.
Automate Patient Surveys with Medfusion IntegrationWith the growth in the industry, there are many options available to conduct satisfaction surveys electronically. NextGen Healthcare's acquisition of Medfusion allows for patient satisfaction surveys to be integrated with NextGen EHR & NextGen EPM. With Medfusion Measure, automatically send surveys and received patient responses into NextGen. Knowing your patient population will give you an idea of the best type of automation needed for the surveys. Your patients may not use the NextGen Patient Portal or Medfusion but will likely respond to the survey via text message instead. WELL and Asparia are options that offer a contextual texting option to conduct patient surveys with seamless integration into NextGen with the NextGen API. Electronic surveys have higher response rates because they are not as time-consuming as conventional paper surveys. The data from such surveys is also much easier to analyze because there is no data entry needed, and teams will spend less time sorting through various responses. Another tool that can be utilized to gather survey data is Phreesia. Using Phreesia in conjunction with NextGen allows your practice to review analytical data and dive into patients' feedback. The setup and configuration of the Phreesia patient surveys are easy to integrate with NextGen.An essential step in creating your survey is standardizing the questions so that patients clearly understand what is being requested. It's important to ask the right questions to ensure you receive authentic responses.
- Ask essential questions only, such as how satisfied are you about our services
- Make the questions open-ended
- Make the questions easy to understand and straight to the point
- Focus on the key areas of patient satisfaction such as the interpersonal relationship they have with their healthcare provider