Streamline Your Practice With the NextGen Copay Audit ReportThe collection of copays is a double-edged sword for most medical practices. On the one hand, it's often a brutally inefficient process that takes valuable time away from the elements - patient care, scheduling, and the like - that help to keep your practice running smoothly. On the other, collecting the right amount for copays is integral when it comes to maintaining the financial health of the practice since the likelihood of being reimbursed for the visit is greatly diminished once a patient leaves the office. It is a delicate balance that must be maintained for a practice to run smoothly, which is why we created our NextGen EPM Copay Audit Report. In fact, the copay process has only become more and more difficult in recent years with the rise of patient financial responsibility and high-deductible plans. The byzantine, ever-changing rules and regulations of the modern American health care industry make it a system bogged down with red tape and roadblocks. Along with those problems? The differing patient responsibility methodologies insurance companies have - all customized to their specific requirements. Just that factor in itself makes for the entire copay & patient responsibility process a gigantic headache. Adding to that problem is the human factor - in several different ways. First, there's the problem of front desk staff errors when it comes to the copay collection process. They may misinterpret a rule or regulation, undercharge or overcharge a patient, or forget to charge them at all. You end up with credit balances on some encounters that need to be refunded and patient collections on others that should have happened at the visit. That costs your practice headaches when it comes to reconciliation and even more headaches when it comes to the bottom line. That human factor also plays in interactions with patients. Let's face it - it's tough to ask for money for some people, especially when patients may also be confused by the process. Copays may not get collected when they need to be, through negligence, ignorance, or just plain embarrassment. Lack of effective collection processes may be understandable - but it's also definitely harmful to the bottom line. So, how can busy patients achieve the best possible copay collection practices to help keep the practice running smoothly? Luckily, TempDev is here to help.
The Solution: The NextGen Copay Audit EPM ReportAccurate and efficient collection from a practice's front desk area is the absolute "Holy Grail" when it comes to a practice's financial system. In order for a practice to do that, there needs to be a culture of accountability and responsibility instituted. The best way to get an efficient snapshot of both in your practice's front office? The NextGen Copay Audit EPM Report. This powerful tool gives you the ability to find out what's working - and what's not - when it comes to your collection process. With a few clicks, you can use the NextGen Copay Audit EPM Report to get an effective "report card" of your front desk's operations. The Audit Report shows you just where the hangups and roadblocks are in the patient collections process. With a few clicks, you can get the information you need to analyze the entire process - front to back. The Audit Report shows you:
- Percentages of correct copay, so you can get an "after-action" report and determine how accurate individual workers are at collecting the right amounts from patients. It is a vital tool for pinpointing where the issues are and providing opportunities for improvement.
- Front desk usernames, patient, and encounter information, so you can take a "deep dive" into specific employees with patient examples to determine where the process may be broken.
- Payer information, to analyze any trends payers may be playing within the patient collection process.
Getting Started With the NextGen Copay Audit EPM ReportWith the NextGen Copay Audit EPM Report, you can track how your NextGen EPM front desk is performing when collecting copays, improving performance, and identifying crucial training opportunities. This vital, user-friendly resource delivers powerful insight into the practices and processes of your front desk. Use it to get a useful snapshot of what's working - and what's not - throughout your organization. With full customer support and easy integration, installing the NextGen Copay Audit EPM Report, written with Microsoft SSRS, into your system is simple and effective. Ready to get started with unparalleled insights from the NextGen Copay Audit Report? Click here to fill out your information and try the NextGen Copay Audit EPM Report before you buy it. Get the knowledge and support you need!
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